Terms of Service
Effective date: 2026-05-04
Contact: support@ordomark.com
These Terms of Service (“Terms”) govern your use of the OrdoMark platform at ordomark.com, app.ordomark.com, and any related APIs and applications operated by OrdoMark (the “Service”). By creating an account or using the Service, you agree to these Terms.
If you don’t agree, don’t use the Service.
1. Who can use OrdoMark
The Service is offered to businesses, not consumers. To create an account, you must:
- Be at least 18 years old
- Have the legal authority to bind the business you’re signing up on behalf of
- Be located in a jurisdiction where OrdoMark is available (currently the United States and the European Union; other regions may be added or restricted)
We may decline to provide the Service to any individual or business at our discretion, including for legal, regulatory, or risk reasons.
2. Your account
You are responsible for the accuracy of the information you provide. You agree to:
- Keep your login credentials confidential
- Use a unique password and not share it
- Notify us promptly at support@ordomark.com if you believe your account has been compromised
- Maintain one account per business; do not create duplicate accounts to circumvent fees, limits, or suspensions
- Keep your organization profile, contact email, and payment details current
You are responsible for all activity that occurs under your account.
3. The Service
OrdoMark provides software that connects manufacturers, sellers, and marketplaces. Specifically, OrdoMark:
- Lets manufacturers publish a wholesale catalog
- Lets sellers connect a marketplace shop (Etsy today; Shopify and Amazon planned) and pull orders into the platform
- Routes orders from the seller’s marketplace to the appropriate manufacturer
- Charges the seller and pays the manufacturer through Stripe Connect
- Pushes tracking information back to the marketplace once shipment is confirmed
OrdoMark is not a manufacturer, retailer, or marketplace. We do not make products, hold inventory, set retail prices, or sell to end customers. We connect parties who do those things and run the money and data flow between them.
4. Roles and responsibilities
The Service supports three primary roles. By signing up under a role, you commit to the following:
Sellers
- You are responsible for your marketplace listings, the retail price, the buyer relationship, and compliance with the marketplace’s own terms.
- You authorize OrdoMark to route orders that arrive on your connected marketplace to the manufacturer connected to your account.
- You authorize OrdoMark to charge you for those orders (manufacturer price, shipping, OrdoMark fee, and Stripe processing fee) using a payment method on file.
Manufacturers (makers)
- You are responsible for the accuracy of your product listings, wholesale prices, lead times, and shipping terms.
- You commit to fulfilling orders that you accept and to entering accurate tracking information.
- You authorize OrdoMark to receive payouts on your behalf through your Stripe Connected Account, less the platform fee.
Manufacturers (resellers)
- You are responsible for the markup pricing you set on top of a parent manufacturer’s wholesale price.
- You commit to honoring the relationship terms with your connected parent manufacturer(s).
- You authorize OrdoMark to receive your portion of the payout (markup, less the platform fee) through your Stripe Connected Account.
OrdoMark uses neutral terminology in all user-facing surfaces — sellers see only “your manufacturer” regardless of whether they’re connected to a maker or a reseller. The internal distinction is operational, not promotional.
5. Fees and payments
OrdoMark has no subscription. You pay only when an order is processed.
Fee schedule
2-layer chain (seller buys directly from a manufacturer):
| Party | Platform fee | Applied to |
|---|---|---|
| Seller | 4% | Wholesale price |
| Manufacturer | 3% | Wholesale price (deducted from payout) |
3-layer chain (seller buys through a reseller catalog):
| Party | Platform fee | Applied to |
|---|---|---|
| Seller | 3% | Catalog (manufacturer) price |
| Parent manufacturer | 2% | Wholesale price |
| Child manufacturer | 4% | Markup amount only |
Stripe fees
Stripe processing fees (approximately 2.9% + $0.30 for cards, 0.8% capped at $5 for ACH) are passed through to the seller alongside the order charge.
Payouts
Payouts to manufacturers’ Stripe Connected Accounts are initiated on shipment confirmation by default. Payout settlement timing on the receiving end is governed by Stripe.
Refunds
If a refund is issued — by you, by the marketplace, or by us in response to a chargeback — OrdoMark reverses the corresponding Stripe transfers pro-rata. For partial refunds, all parties (manufacturer, reseller if applicable, and OrdoMark) bear a proportional share.
Fee changes
We may update the fee schedule from time to time. Material increases will be announced at least 30 days in advance, in line with Section 13.
6. Marketplace integrations
When you connect a marketplace (Etsy, Shopify, Amazon), you remain bound by that marketplace’s own terms of service and seller agreements. OrdoMark does not replace those agreements.
You are responsible for:
- Complying with each marketplace’s listing rules, prohibited-items policies, and intellectual-property requirements
- Using the OrdoMark Connector browser extension only on marketplace pages within your own seller account
- Not using OrdoMark to scrape, copy, or repurpose listings or data belonging to third parties
If a marketplace suspends or restricts your account for reasons unrelated to OrdoMark, that’s between you and the marketplace.
7. Acceptable use
You agree not to:
- List or sell items that are illegal in your jurisdiction or in the buyer’s jurisdiction
- Infringe anyone’s trademarks, copyrights, patents, trade secrets, or other intellectual property rights
- Misrepresent the origin, materials, or characteristics of a product
- Route transactions outside the platform to avoid fees, after the order originated through OrdoMark
- Attempt to access any part of the Service you are not authorized to access
- Reverse engineer, scrape at scale, or otherwise abuse the Service or its APIs
- Use the OrdoMark Connector to capture data from accounts or shops that aren’t yours
- Upload malware, spam, or harassing content
We may suspend or terminate accounts that violate this section.
8. Content and intellectual property
You keep ownership of:
- Your product listings, photos, descriptions, and SKUs
- Your shop name, branding, and customer relationships
- Your business data and order history
By using the Service, you grant OrdoMark a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display that content for the limited purpose of operating the Service for you. The license ends when you delete the content or close your account, except where retention is required by law (see the Privacy Policy).
OrdoMark and its software, designs, trademarks, and documentation remain our property. You may not copy or redistribute them without permission.
9. Privacy
Use of the Service is also governed by our Privacy Policy. The Privacy Policy explains what we collect, how we use it, who we share it with, and the controls you have.
10. Termination
By you
You can close your account at any time from your account settings, or by writing to support@ordomark.com. If you have orders in flight at the time of closure, those orders must complete (ship and reach the payout state) before the account is fully deleted. You remain responsible for completing them.
By us
We may suspend or terminate your account if:
- You materially breach these Terms
- You fail to pay amounts owed
- We are required to do so by law or by a binding order of a court or regulator
- Your activity creates a security, fraud, or chargeback risk to the platform or to other users
For non-serious breaches, we will give you reasonable notice and an opportunity to cure where practical. For serious violations (fraud, abuse, illegal activity), we may suspend immediately.
On termination, the licenses you grant in Section 8 end, except as needed to wind down in-flight orders, comply with law, or retain financial records as described in the Privacy Policy.
11. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. We disclaim, to the maximum extent permitted by law, all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
- The Service will be uninterrupted or error-free
- Marketplace integrations will always sync without delay or omission
- Any specific manufacturer or seller will perform on time or at all
- The Service will meet your specific business requirements
OrdoMark does not guarantee the quality, legality, or fitness of products listed by manufacturers or sold by sellers. Disputes about product quality are between the buyer, the seller, and the manufacturer.
12. Limitation of liability
To the maximum extent permitted by law:
- OrdoMark and its officers, employees, and contractors are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption.
- Our total aggregate liability for any claim arising out of or related to these Terms or the Service is capped at the total fees you paid OrdoMark in the 12 months before the event giving rise to the claim.
These limits apply regardless of the legal theory (contract, tort, statute, or otherwise) and even if we have been advised of the possibility of such damages. Some jurisdictions don’t allow certain limitations; in those jurisdictions, the limits apply to the maximum extent permitted.
13. Changes to these Terms
We may update these Terms from time to time.
For material changes — for example, changes to the fee schedule, changes that reduce your rights, or changes that expand your obligations — we will give you at least 30 days’ notice by email and by an in-app notice before the change takes effect.
For non-material changes (typo fixes, clarifications, contact updates), we will update the Effective date at the top of these Terms without separate notice.
Continued use of the Service after a change takes effect means you accept the updated Terms. If you don’t accept, you can close your account before the effective date.
14. Indemnification
You agree to defend, indemnify, and hold harmless OrdoMark and its officers, employees, and contractors from any claim, demand, loss, or expense (including reasonable attorneys’ fees) arising out of:
- Your use of the Service
- Your products, listings, marketing, or business operations
- Your breach of these Terms
- Your violation of any law or third-party right (including marketplace terms, intellectual property, and consumer-protection rules)
We will notify you of any claim subject to indemnification, let you control the defense (with our reasonable cooperation), and not settle a claim that imposes obligations on you without your consent.
15. Governing law and disputes
Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Disputes
Most disputes can be resolved by writing to support@ordomark.com. We commit to making a good-faith effort to resolve issues informally for 30 days before either party initiates a formal proceeding.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by JAMS under their then-current commercial rules, seated in Wilmington, Delaware. Judgment on the award may be entered in any court of competent jurisdiction.
Carve-outs
The arbitration requirement does not apply to:
- Claims that may be brought in small-claims court, where eligible
- Claims for injunctive or other equitable relief to protect intellectual property, trade secrets, or confidential information
No class actions
To the extent permitted by law, you and OrdoMark each agree to resolve disputes only on an individual basis and not as a class, collective, or representative action.
16. General
Assignment
You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
No waiver
Our failure to enforce a provision of these Terms isn’t a waiver of that provision.
Severability
If any part of these Terms is found unenforceable, the rest remains in effect.
Entire agreement
These Terms, the Privacy Policy, and any order forms or written agreements you sign with us make up the entire agreement between us.
Force majeure
Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, network outages, government actions, marketplace API outages, etc.).
Notices
We send notices to the email address on your account. You can send notices to support@ordomark.com.
17. Contact
OrdoMark
General: support@ordomark.com
Privacy: privacy@ordomark.com