Terms of Service
Effective date: 2026-06-10
Contact: support@ordomark.com
These Terms of Service (“Terms”) govern your use of the OrdoMark platform at ordomark.com, app.ordomark.com, and any related APIs and applications operated by OrdoMark (the “Service”). By creating an account or using the Service, you agree to these Terms.
If you don’t agree, don’t use the Service.
1. Who can use OrdoMark
The Service is offered to businesses, not consumers. To create an account, you must:
- Be at least 18 years old
- Have the legal authority to bind the business you’re signing up on behalf of
- Be located in a jurisdiction where OrdoMark is available (currently the United States and the European Union; other regions may be added or restricted)
We may decline to provide the Service to any individual or business at our discretion, including for legal, regulatory, or risk reasons.
2. Your account
You are responsible for the accuracy of the information you provide. You agree to:
- Keep your login credentials confidential
- Use a unique password and not share it
- Notify us promptly at support@ordomark.com if you believe your account has been compromised
- Maintain one account per business; do not create duplicate accounts to circumvent limits or suspensions
- Keep your organization profile and contact email current
You are responsible for all activity that occurs under your account, including activity by team members you invite and the access you grant them.
3. The Service
OrdoMark is a workflow and fulfillment management platform for Etsy sellers. Specifically, OrdoMark:
- Lets you connect an Etsy shop through the OrdoMark Connector browser extension and import the order data you authorize
- Organizes orders into production batches based on product characteristics, SKU, personalization requirements, fulfillment needs, or other criteria you define
- Lets you build structured workflows and assign tasks to team members
- Helps you monitor production progress and manage fulfillment from a centralized dashboard
OrdoMark is intended solely for operational management after an order has been placed. OrdoMark is not a marketplace, retailer, or manufacturer. We do not create or modify Etsy listings, manipulate search rankings, automate reviews, generate buyer activity, or perform any marketplace optimization. The Service helps you organize authorized order data, coordinate production, and track fulfillment.
4. Your responsibilities
The Service is used by Etsy sellers and the team members they invite. By using the Service, you agree that:
- You are responsible for your Etsy listings, your pricing, the buyer relationship, the products you make, and the fulfillment of your own orders.
- You authorize OrdoMark to import and process the order data from your connected Etsy shop for the purpose of organizing, managing, and tracking the fulfillment of those orders.
- You voluntarily connect your shop, and you may disconnect it or close your account at any time.
- You are responsible for the team members you invite and for the access and permissions you grant them within your organization.
5. Fees
OrdoMark may charge fees for access to the Service. Any applicable pricing will be presented to you before you incur a charge, whether in the application or in a separate written agreement or order form. During beta, access may be provided free of charge or on terms communicated to you directly.
If we introduce or change fees, we will give notice of material changes as described in Section 13. You may close your account before a change takes effect if you do not accept it.
6. Etsy integration
When you connect your Etsy shop, you remain bound by Etsy’s own terms of service and seller agreements. OrdoMark does not replace those agreements.
You are responsible for:
- Complying with Etsy’s listing rules, prohibited-items policies, and intellectual-property requirements
- Using the OrdoMark Connector browser extension only on Etsy pages within your own seller account
- Not using OrdoMark to scrape, copy, or repurpose listings or data belonging to third parties
If Etsy suspends or restricts your account for reasons unrelated to OrdoMark, that’s between you and Etsy.
7. Acceptable use
You agree not to:
- List or sell items that are illegal in your jurisdiction or in the buyer’s jurisdiction
- Infringe anyone’s trademarks, copyrights, patents, trade secrets, or other intellectual property rights
- Misrepresent the origin, materials, or characteristics of a product
- Use OrdoMark to create or modify listings, manipulate search rankings, automate or influence reviews, generate buyer activity, or otherwise perform marketplace optimization
- Attempt to access any part of the Service you are not authorized to access
- Reverse engineer, scrape at scale, or otherwise abuse the Service or its APIs
- Use the OrdoMark Connector to capture data from accounts or shops that aren’t yours
- Upload malware, spam, or harassing content
We may suspend or terminate accounts that violate this section.
8. Content and intellectual property
You keep ownership of:
- Your product listings, photos, descriptions, and SKUs
- Your shop name, branding, and customer relationships
- Your business data and order history
By using the Service, you grant OrdoMark a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display that content for the limited purpose of operating the Service for you. The license ends when you delete the content or close your account, except where retention is required by law (see the Privacy Policy).
OrdoMark and its software, designs, trademarks, and documentation remain our property. You may not copy or redistribute them without permission.
9. Privacy
Use of the Service is also governed by our Privacy Policy. The Privacy Policy explains what we collect, how we use it, who we share it with, and the controls you have.
10. Termination
By you
You can close your account at any time from your account settings, or by writing to support@ordomark.com.
By us
We may suspend or terminate your account if:
- You materially breach these Terms
- You fail to pay amounts owed
- We are required to do so by law or by a binding order of a court or regulator
- Your activity creates a security, fraud, or abuse risk to the platform or to other users
For non-serious breaches, we will give you reasonable notice and an opportunity to cure where practical. For serious violations (fraud, abuse, illegal activity), we may suspend immediately.
On termination, the licenses you grant in Section 8 end, except as needed to comply with law or retain records as described in the Privacy Policy.
11. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. We disclaim, to the maximum extent permitted by law, all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
- The Service will be uninterrupted or error-free
- The Etsy integration will always sync without delay or omission
- The Service will meet your specific business requirements
You are responsible for the products you make and sell and for fulfilling your own orders. OrdoMark organizes and tracks your orders; it does not produce, ship, or guarantee the quality or legality of any product.
12. Limitation of liability
To the maximum extent permitted by law:
- OrdoMark and its officers, employees, and contractors are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption.
- Our total aggregate liability for any claim arising out of or related to these Terms or the Service is capped at the total fees you paid OrdoMark in the 12 months before the event giving rise to the claim, or US $100 if you paid nothing.
These limits apply regardless of the legal theory (contract, tort, statute, or otherwise) and even if we have been advised of the possibility of such damages. Some jurisdictions don’t allow certain limitations; in those jurisdictions, the limits apply to the maximum extent permitted.
13. Changes to these Terms
We may update these Terms from time to time.
For material changes — for example, changes to fees, changes that reduce your rights, or changes that expand your obligations — we will give you at least 30 days’ notice by email and by an in-app notice before the change takes effect.
For non-material changes (typo fixes, clarifications, contact updates), we will update the Effective date at the top of these Terms without separate notice.
Continued use of the Service after a change takes effect means you accept the updated Terms. If you don’t accept, you can close your account before the effective date.
14. Indemnification
You agree to defend, indemnify, and hold harmless OrdoMark and its officers, employees, and contractors from any claim, demand, loss, or expense (including reasonable attorneys’ fees) arising out of:
- Your use of the Service
- Your products, listings, marketing, or business operations
- Your breach of these Terms
- Your violation of any law or third-party right (including marketplace terms, intellectual property, and consumer-protection rules)
We will notify you of any claim subject to indemnification, let you control the defense (with our reasonable cooperation), and not settle a claim that imposes obligations on you without your consent.
15. Governing law and disputes
Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Disputes
Most disputes can be resolved by writing to support@ordomark.com. We commit to making a good-faith effort to resolve issues informally for 30 days before either party initiates a formal proceeding.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by JAMS under their then-current commercial rules, seated in Wilmington, Delaware. Judgment on the award may be entered in any court of competent jurisdiction.
Carve-outs
The arbitration requirement does not apply to:
- Claims that may be brought in small-claims court, where eligible
- Claims for injunctive or other equitable relief to protect intellectual property, trade secrets, or confidential information
No class actions
To the extent permitted by law, you and OrdoMark each agree to resolve disputes only on an individual basis and not as a class, collective, or representative action.
16. General
Assignment
You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
No waiver
Our failure to enforce a provision of these Terms isn’t a waiver of that provision.
Severability
If any part of these Terms is found unenforceable, the rest remains in effect.
Entire agreement
These Terms, the Privacy Policy, and any order forms or written agreements you sign with us make up the entire agreement between us.
Force majeure
Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, network outages, government actions, marketplace API outages, etc.).
Notices
We send notices to the email address on your account. You can send notices to support@ordomark.com.
17. Contact
OrdoMark
General: support@ordomark.com
Privacy: privacy@ordomark.com